Job Description:

Reporting to the Senior Director of One Stop Student Services, the One Stop Student Services & Admissions Services Assistant is a part-time role that provides flexible, front-line support across One Stop Student Services and Admissions Services. This position assists with day-to-day email, phone and in person service operations, student and applicant inquiries, and administrative tasks, stepping in where support is most needed to ensure smooth, responsive service delivery. The ideal candidate is adaptable, student-focused, and comfortable working across multiple teams and workflows.

Key Responsibilities

• Provide front-facing service to current students, prospective students, and families via in-person, phone, and email communication

• Assist One Stop Student Services with general inquiries related to registration, enrollment status, billing navigation, and institutional processes

• Support Admissions Services with applicant inquiries, application processing, document tracking, and data entry

• Serve as a flexible resource, shifting between offices based on daily operational needs and peak periods

• Maintain accurate records in student information systems and admissions platforms

• Collaborate with staff across both departments to ensure consistent and accurate information is shared

• Assist with special projects, events, and peak-cycle initiatives as assigned

• Uphold confidentiality and compliance with FERPA and institutional policies

Required Qualifications

• Strong customer service and interpersonal communication skills

• Experience with high volume email/phone call operations

• Ability to manage multiple tasks and adapt quickly to changing priorities

• Attention to detail and strong organizational skills

• Basic proficiency with office software (email, spreadsheets, databases)

• Professional, approachable demeanor with a student-centered mindset

Preferred Qualifications

• Experience working in a fast-paced, service-oriented environment

• Previous experience in higher education, student services, admissions, or customer-facing roles

• Experience with CRM Software like Salesforce

Work Schedule

• Part-time, up to 20 hours per week, Monday through Thursday.

• Schedule may vary based on departmental needs, peak enrollment periods, and staffing coverage

• The schedule will be as consistent as possible, but may adjust due to departmental needs and institutional priorities during the academic year.

  This is a hybrid position, and will require some days in the office in Boston.
  

The pay rate for this position is $25/hour.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Temporary (Fixed Term)PDN-a1355a3c-2405-4328-a903-3e8d4d218ba9