Vice President of Mortgage Operations

Mphasis Digital Risk is a one stop shop for Mortgage Solutions offering cutting-edge technology tailored to deliver high performance solutions for our clients. We enable enterprises to achieve speed, innovation and personalization in proactively addressing digital disruptive trends.

Mphasis Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, closing, and quality control to the largest banks and loan originators.

Position Overview:

The Vice President of Mortgage Operations will work within a deadline driven, fast paced environment while providing best in-class leadership. This role involves overseeing the entire mortgage origination fulfillment process, from application to closing, ensuring high levels of customer service, and maintaining regulatory compliance.

• Managing production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained
• Responsible for daily interaction with the Unit/Team Managers to ensure pipeline and quality goals are on target
• Provide support with any challenges or areas of focus, and ensuring opportunities are addressed
• Follow a formal change control process
• Maintain a strong sense of urgency with an ability to work in a team environment

Key Responsibilities:

• Lead and manage mortgage operations team, including loan processors, underwriters, closers, and support staff
• Formulate and execute strategies to enhance operational efficiency, reduce turnaround times, and improve customer experience
• Ensure full compliance with all federal, state, and local mortgage lending regulations
• Partner with senior management to define and measure performance metrics, goals, and objectives for the operations department
• Track and assess departmental performance against established KPIs
• Develop and implement training programs and mentorship initiatives to elevate team members' skills and expertise
• Cultivate a culture of continuous improvement, innovation, and teamwork within the operations department
• Handle escalations and complex loan scenarios, providing expert guidance and resolution
• Collaborate with all internal departments to ensure seamless operations and communication

Requirements:

• 10+ years demonstrated working knowledge of residential mortgage fulfillment operations, procedures, and applicable state and federal regulatory guidelines
• 2+ years of professional experience in a strategic review, account management, consultative, or advisory capacity; preferably in residential mortgage
• Strong analytic, interpersonal, and verbal and written communication skills
• Conduct calibration meeting with client(s) on a regular basis
• Attend/host site visits as needed
• Partner with Operations team to evaluate and optimize best practices
• Regularly consult with client(s) to identify potential opportunities to enhance/grow service offerings
• Demonstrated ability to successfully consult with clients, advise multiple interested parties, and execute business objectives on behalf of various stakeholders in a fast-paced, dynamic environment
• Demonstrated ability to grow or expand service offerings within existing client relationships
• Ability to travel up to 25%
• Executive presence

Skills

PRIMARY COMPETENCY : Originations PRIMARY SKILL : Originations-Processor PRIMARY SKILL PERCENTAGE : 100

Equal opportunity Employer:

Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.