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Web Analytics Manager

Spectrum

Stamford, CT

Full-Time

Web Analytics Manager

Spectrum

Stamford, CT

Full-Time

Apr 06, 2025

Telecommunications

Job Description

The Website Analytics Manager will own every aspect of data analytics for the Communications Team's main internal and external platforms - including the intranet web site, external-facing corporate site, and video and email platforms. This position will provide high-level data analysis that translates raw data into editorial and/or design strategy. The scope of responsibilities will include working closely with leaders from the Communications team and throughout the company to present data-driven recommendations to improve user experience, determine strategy, optimize content, increase engagement and measure success.

MAJOR DUTIES AND RESPONSIBILITIES

Lead analytics and data collection efforts for Charter Communications' internal and external news websites and other communications platforms
Present strategic, data-driven recommendations to clients and team leaders
Advise stakeholders from multiple business units to set benchmarks, shape content strategy, and identify key metrics and performance indicators for various internal communications channels - including intranet, email, video, and livestreams
Take sole responsibility for periodic reporting to leadership, including compiling and analyzing data; generating data visualizations
Design automated reports and/or dashboards that allow leaders to track data in real time or on a periodic basis to determine the effectiveness of our content, campaign and initiatives
Work with Technology Team, IT partners to optimize our data-gathering software and integrate them with our various platforms
Design and measure A/B testing on various platforms to optimize design and editorial decisions
Perform other duties as required

Required Skills/Abilities and Knowledge

Ability to be dedicated and multi-task effectively
Strong quantitative analytical, problem-solving, and communication (written and verbal) skills, with considerable experience providing insights and performing formal presentations to corporate leadership and other senior management
Ability to identify shortfalls/excesses of communications plans, programs, initiatives and strategies
Expert-level proficiency in Adobe Analytics and Google Analytics (certifications preferred)
Demonstrable expertise in Microsoft Office (particularly Excel and PowerPoint)
Experience with Tableau or comparable visualization software
Familiarity with CMS platforms such as Adobe Experience Manager, Drupal, WordPress, etc.
Ability to prioritize and organize effectively
Ability to show judgment, initiative and to accomplish job duties

Required Education

Bachelor's degree in related field or equivalent work experience

Required Related Work Experience and Number of Years

Website data collection and analytics for internal/external corporate communications, media publisher or a comparable outlet - 5+
Experience with Dashboards and Reporting tools - 5+

Working Conditions

Office environment
Some travel may be required

#LI-VB1

RCU309 2024-45012 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

MAJOR DUTIES AND RESPONSIBILITIES

Lead analytics and data collection efforts for Charter Communications' internal and external news websites and other communications platforms
Present strategic, data-driven recommendations to clients and team leaders
Advise stakeholders from multiple business units to set benchmarks, shape content strategy, and identify key metrics and performance indicators for various internal communications channels - including intranet, email, video, and livestreams
Take sole responsibility for periodic reporting to leadership, including compiling and analyzing data; generating data visualizations
Design automated reports and/or dashboards that allow leaders to track data in real time or on a periodic basis to determine the effectiveness of our content, campaign and initiatives
Work with Technology Team, IT partners to optimize our data-gathering software and integrate them with our various platforms
Design and measure A/B testing on various platforms to optimize design and editorial decisions
Perform other duties as required

Required Skills/Abilities and Knowledge

Ability to be dedicated and multi-task effectively
Strong quantitative analytical, problem-solving, and communication (written and verbal) skills, with considerable experience providing insights and performing formal presentations to corporate leadership and other senior management
Ability to identify shortfalls/excesses of communications plans, programs, initiatives and strategies
Expert-level proficiency in Adobe Analytics and Google Analytics (certifications preferred)
Demonstrable expertise in Microsoft Office (particularly Excel and PowerPoint)
Experience with Tableau or comparable visualization software
Familiarity with CMS platforms such as Adobe Experience Manager, Drupal, WordPress, etc.
Ability to prioritize and organize effectively
Ability to show judgment, initiative and to accomplish job duties

Required Education

Bachelor's degree in related field or equivalent work experience

Required Related Work Experience and Number of Years

Website data collection and analytics for internal/external corporate communications, media publisher or a comparable outlet - 5+
Experience with Dashboards and Reporting tools - 5+

Working Conditions

Office environment
Some travel may be required

#LI-VB1

About Spectrum

Charter Communications, Inc. (NASDAQ: CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com. To view our privacy policy, please visit: https://www.spectrum.com/policies/your-privacy-rights

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Web Analytics Manager

Spectrum

Stamford, CT

Apr 6, 2025

Full-time

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