The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

Responsible for providing technical support, configuration, maintenance, optimization, security and support for the Workday platform, a cloud-based ERP system for human resources and finance functions. Configure system functionality, maintain integrations, monitor security, identify opportunities for process improvement and support reporting needs. Collaborate and coordinate with Information Technology (IT) and business units to ensure Workday is reliable, accurate and aligned with organizational objectives.

Essential Functions

• Provide technical configuration and maintenance support for Workday modules, security settings, and workflows, including requirements gathering, testing, deployment and documentation, to meet association and business unit needs and objectives.
• Provide first and second-line technical support for user issues and system-related problems, resolving glitches and maintaining smooth operations. Interface with vendors/consultants when necessary to resolve issues.
• Collaborate with internal stakeholders to manage testing activities for Workday releases, enhancements, integrations and workflow improvements that align with business unit and association needs and enhance system efficiency and effectiveness.
• Develop and maintain custom reports, dashboards and analytics that support decision-making and compliance.
• Partner with internal stakeholders to translate functional requirements into scalable Workday technical solutions.
• Develop and conduct training sessions and workshops to help users understand and effectively utilize Workday functionalities.
• Identify opportunities in Workday for technical process improvement and automation to enhance efficiency and user experience.
• Perform other duties as assigned.

Minimum Qualifications: Education

• Bachelor's Degree Information technology, finance, human resources or related field Preferred or
• High School Diploma or Equivalent Workday certifications in Human Capital Management (HCM), Financials, or Integrations Preferred

Minimum Qualifications: Work Experience

• 5+ years Experience supporting Workday functionality, system configuration including gathering requirements, testing, and documentation Required
• Experience with providing end-user support, including troubleshooting and training Required
• Experience utilizing Workday reporting tools including advanced, matrix, composite and BIRT tools Required

Minimum Qualifications: Knowledge, Skills and Abilities

• Strong working knowledge of Workday functionality, system configuration and business processes - Required
• Strong working knowledge of data analysis and business intelligence for report writing - Required
• Advanced understanding of human resources, finance and/or information technology functionality and business processes - Preferred
• Proven ability to identify challenges/issues with processes/outcomes, to utilize sound judgment and reliable resources to seek information and data to support decisions, and propose practical solutions to resolve - Required
• Proven ability to manage multiple, cross-departmental programs/projects simultaneously, ensuring they are executed on time, within scope and within budget - Required
• Proven ability to work independently and effectively in a fast-paced, dynamic environment with changing priorities - Required
• Proven ability to manage multiple tasks effectively and efficiently by balancing priorities and meeting set timeframes - Required
• Strong attention to detail to ensure complete, accurate and timely deliverables - Required
• Self-motivated and proactive; proven ability to take initiative to identify areas for improvement - Required
• Proven ability to maintain a high standard of professionalism and respect in interactions with others, and to take accountability for work and follow through on deliverables - Required
• Effective interpersonal skills to develop and foster positive relationships with internal colleagues and external contacts that drive operational success through constructive interactions - Required
• Effective collaboration skills with both internal colleagues and external contacts that promote innovative problem-solving and constructive feedback to support operational success - Required
• Strong customer service orientation and positive, professional, solution-oriented approach to interactions with members and colleagues - Required
• Proven research and analysis skills to identify and assess information from a variety of sources, including data, and translate into operational success - Required
• Effective written and verbal communication skills to interact with and provide clear, concise information to colleagues and bridge gap between technical and non-technical users; ability to prepare documentation, deliver updates, and participate actively in group discussions - Required
• Strong working knowledge of standard workplace software and collaboration tools, and ability to contribute to data integrity, operational efficiency, and digital process improvements; willingness to learn and adapt to new technologies - Required
• Advanced Microsoft Office Suite skills (outlook, word, excel, powerpoint, teams) - Required
• Willingness to learn new skills and take on additional tasks - Required

Salary Information:

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum:

92000

Salary Range - Midpoint:

115000

Salary Range - Maximum:

138000

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program. #LI-Hybrid

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