Job Summary

Job Description

Responsibilities:

• Manage the overall relationship among various workers’ compensation service vendors, brokers and Medline to ensure proper handling of all work-related injuries that are compensable under various workers’ compensation jurisdictions. Responsible for cost-effective handling of all claims.

• Make recommendations on process improvements, settlements, denials, and vendor/policy changes.

• Provide advice and counsel regarding claims management, claim compensability and/or settlement strategies with Medline, TPAs, nurse case managers and defense attorneys.

• Ensure accurate and timely reporting of all workers’ compensation claims by all employees and management to the appropriate vendor or state agency. Ensures return-to-work capabilities are considered and occur within Medline's policies and practices.

• Serve as primary employer contact for various outside service providers (TPAs, investigators, lawyers, medical providers) to ensure resolution with outstanding bills, documentation gathering and information sharing.

• Coordinate training to management on injury reporting and investigations, drug testing and alcohol screening. Ensure compliance with all related company policies and practices.

• Investigate additional information that is needed for new claims appearing on the weekly claim report. Follow-up items include communicating with the involved parties to gather missing or additional documentation either through phone calls, emails or both.

• Ensure appropriate medical care is provided for those who require it, as well as monitoring vendors to make sure they are actively managing Medline's claims. Escalate problem claims or violation of company policies to senior management for correction.

• Track claim costs and overall company costs of claims. Ensure vendors are working in the best interest of the employee and Medline.

• Manage administration and training of alcohol/drug testing process. Proactively seek solutions to control overall program costs and risks.

• Provide assistance and recommendations to the Safety Manager/Committee for prevention and to ensure a safer working environment for employees.

Qualifications:

• Bachelor’s Degree in a business-related field. Work Experience

• At least 2 years of Workers Compensation claim experience.

• General knowledge about workers compensation laws and specific state laws. Ability to utilize basic math skills to analyze claims cost, reserves and settlements.

• Experience with Microsoft Office suite for Word, Excel, Outlook (e-mail), third-party claims management systems.

• Excellent verbal and written communication skills.

Preferred Qualifications:

• Bilingual Spanish.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.