Workforce Analyst - Schedule Optimization Specialist
Job Description
Our Financial client is seeking a Workforce analyst to join their internal charity / philanthropic team for the next 6 months, 40 hours/week. This role is hybrid onsite 4 days a week (Mon-Thurs) in Southlake, TX.
Role Summary
The Workforce Analyst - Schedule Optimization Specialist plays a key role in short-term planning and scheduling within the internal charity's Service and Operations group. This role ensures accurate, efficient workforce scheduling, supports strategic goals, and collaborates closely with senior managers and business partners to optimize staffing and service delivery.
Top Must Have Skills
Proficiency with NICE and Workforce Management software
Advanced Microsoft Office skills (Excel, Word, PowerPoint)
Strong analytical, problem-solving, and process management abilities
Excellent interpersonal, written, and verbal communication skills
High attention to detail and ability to manage multiple priorities
Additional Qualifications
Proven ability to influence and build consensus across teams
Experience delivering high-quality service while meeting KPIs
Self-motivated with a proactive approach to identifying improvements
Ability to network and collaborate across departments and levels
Responsibilities
Develop and maintain optimized workforce schedules
Analyze staffing needs and recommend adjustments
Execute customer requests aligned with strategic objectives
Communicate proactively with stakeholders to ensure alignment
Apply expertise to resolve complex issues and drive improvements
Support departmental success through individual and team contributions
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
meggan.sharma@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : MS14-1858602 -- in the email subject line for your application to be considered.***
Meggan Sharma - Recruiter, National Delivery
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 07/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2025. CreativeCircle, Inc. All rights reserved.
Our Financial client is seeking a Workforce analyst to join their internal charity / philanthropic team for the next 6 months, 40 hours/week. This role is hybrid onsite 4 days a week (Mon-Thurs) in Southlake, TX.
Role Summary
The Workforce Analyst - Schedule Optimization Specialist plays a key role in short-term planning and scheduling within the internal charity's Service and Operations group. This role ensures accurate, efficient workforce scheduling, supports strategic goals, and collaborates closely with senior managers and business partners to optimize staffing and service delivery.
Top Must Have Skills
Proficiency with NICE and Workforce Management software
Advanced Microsoft Office skills (Excel, Word, PowerPoint)
Strong analytical, problem-solving, and process management abilities
Excellent interpersonal, written, and verbal communication skills
High attention to detail and ability to manage multiple priorities
Additional Qualifications
Proven ability to influence and build consensus across teams
Experience delivering high-quality service while meeting KPIs
Self-motivated with a proactive approach to identifying improvements
Ability to network and collaborate across departments and levels
Responsibilities
Develop and maintain optimized workforce schedules
Analyze staffing needs and recommend adjustments
Execute customer requests aligned with strategic objectives
Communicate proactively with stakeholders to ensure alignment
Apply expertise to resolve complex issues and drive improvements
Support departmental success through individual and team contributions
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
meggan.sharma@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : MS14-1858602 -- in the email subject line for your application to be considered.***
Meggan Sharma - Recruiter, National Delivery
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 07/02/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2025. CreativeCircle, Inc. All rights reserved.
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