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Area Pet Trainer

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.  

Benefits that benefit you

• Associate discounts and perks
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

JOB SUMMARY

PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas. They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart’s curriculum.   

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

Pet Training Responsibilities:

• Actively sell training classes in store, over the phone and online. 
• Connect with pet parents to educate them about the benefits of our entire pet training curriculum.  
• Recognize associates for their contributions to selling pet training. 
• Schedule training classes as outlined by the Company expectations. 
• Maintain all paperwork related to pet training. 
• Teach classes at times that are optimal to maximize participation.

Pet Training Leadership:  

• Train and certify all new pet training instructors within the assigned group of stores. 
• Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer’s Accreditation process including strengths and opportunities. 
• Attend additional education classes as offered by the company.

Overall Store Experience:

• Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. 
• Recommends, informs, and sells merchandise and services. 
• Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc. 
• Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store. 
• Ensure the pet training rink and surrounding areas are clean and sanitized. 
• Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. 
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. 
• Assists and works in other departments as required. Other duties may be assigned. 
• Participates in our culture of Belonging and Recognition.   
• Follows all Company Policies and Procedures.

QUALIFICATIONS  

• Accredited in PetSmart Training Instructor Course. 
• Minimum of 1 year PetSmart training experience. 
• 2+ years of retail experience in a customer focused environment. 
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed 
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure, solve practical problems and maintain composure.  

SUPERVISORY RESPONSIBILITY

• No direct reports, however, are expected to train, guide and support the development of other associates.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
  

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. 

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! 

 This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. 

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for train pay which is based on a percent of training sales (which is 0% for Pet Training Instructor Trainees, 20% of training sales for Pet Training Instructor 2, 25% of training sales for Pet Training Instructor 3, and 30% of training sales for Area Pet Training Instructor), as well as benefits, as described at https://benefits.petsmart.com/us/

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law