The Lakeside Lodging Conciergeat Northwest Trek Wildlife Park supports an immersive guest experience in a unique wildlife setting. This role serves as the on-site host and primary park representative during overnight stays in Trek’s A-Frame, Cabin, and Cottage lodging.

Blending hospitality, safety oversight, and operational support, the Concierge ensures guests feel welcomed, informed, and secure throughout their nature-based stay. This position requires independence, strong communication skills, and the ability to respond confidently in a remote, outdoor environment. The role is responsible for overseeing the lodging area, supporting operations, and addressing guest needs during overnight stays.

Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.

Northwest Trek Wildlife Park is dedicated to conservation, education and recreation by displaying, interpreting, and researching native Northwest wildlife and their natural habitats. The 725-acre zoological park opened in summer of 1975 and attracts over 200,000 visitors annually. It is nationally accredited by the Association of Zoos & Aquariums (AZA), which ensures rigorously high standards of animal welfare, veterinary care, conservation, education and more. Northwest Trek is operated by Parks Tacoma, the oldest independent park district in Washington. Our Mission: Awakening a connection to Wild Life with everyone in the Pacific Northwest. For more information, visit www.nwtrek.org.

Position Information - The Lakeside Lodging Concierge delivers exceptional customer service to guests throughout their stay, serving as a welcoming and professional host dedicated to creating a memorable overnight experience. This position is also responsible for overnight site oversight, facility and grounds support, operational assistance for recreation participants, and helping maintain the safety and security of the facility.

In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.