Supervises employees and contractors performing various tasks. Supervises employees in the installation, maintenance, repair, and replacement of natural gas mains and service lines, to turn gas service on and off, install and remove meters, identify, classify, and repair gas leaks for residential, commercial, and industrial customers during routine and emergency conditions. Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.

JOB DUTIES & RESPONSIBILITIES

• Manages route coordination for employees and contractors.
• Manages internal and external personnel to meet forecasted demand.
• Responsible for daily meter reading tasks; route uploads and downloads; employee and contractor route information.
• Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems; oversees maintenance of meter reading equipment.  Schedules employees and contractors; assigns tasks.
• Oversees contractors (i.e., leak survey, paving); reviews performance; approves invoices for payment.
• Manages and maintains vehicles (e.g., crew, emergency, boom trucks; backhoe, Kubota). Coordinates maintenance schedules. 
• Ensures compliance with local, state, federal regulations: company policies and procedures. Updates manuals, records, and systems. Coordinates and administers training for certifications and qualifications.
• Serves as liaison to fire departments, police departments, Department of Transportation, business, civic and community organizations.
• Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation.     
• Manages gas related emergencies.
• Supervises personnel who perform the following:
  • Turns gas service on or off at customer’s request; turns service off because of non-payment.
  • Performs minor gas repairs at customer’s request.
  • Installs, maintains, changes, and removes meters.
  • Repairs mains and service lines as required.
• Works with Region Director in the evaluation and development of resource supply plans, including assessment of training needs and priorities, certification requirements and other non-availabilities impacting service center demand forecasts.
• Participates in planning meetings to evaluate barriers and provide recommendations for work planning.
• Performs expediting function in support of employees and business objectives according to daily/weekly work plans.
• Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
• Responds to and helps resolve escalated customer complaints (e.g., damage to property, high gas bills, loss of service; meter sets, transfers, removes, retires, meters in stock, paint meter, corrosion orders).
• Provides assistance to other Service Centers as required.
• Coordinates V-Force activities.
• Prepares and administers budget (e.g., employees and contractors, tools, equipment, vehicles) according to plan. Monitors budget variances. Provides explanations on variances and takes appropriate action.
• Supervises staff selection, development, and retention. Establishes and monitors work goals and objectives.
• Regularly engages staff in the assessment and evaluation of performance and development objectives. Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations.
• Follows organizational policies and procedures and ensures staff is in compliance.
• Leads teams by example with regards to safety and vehicle operation
• Supports staffing requirements by understanding and following Career Progression Model process. 
• Supports standardization by following established processes and escalates areas of opportunity through peers and Region Directors
• Supports resource management team by identifying areas of improvement to meet operational needs. 

JOB REQUIREMENTS

      Education Requirements:

                        High school diploma or GED (Required)

                        Some college (Preferred)

       Experience Requirements:

                        3-5 years’ experience in gas distribution operations or related experience (Required)

                        1-3 years supervisory experience (Preferred)

                
      Knowledge, Skills & Abilities: (Must have, or have the ability to obtain, the following):

                        Crisis management

                        Work permit processing

                        MS Office - intermediate proficiency

                        Operator Qualified in accordance with Company Plan

      Behavioral Attributes:

• Critical Thinking:
  • Proficiency with Excel reports; navigation, report building & review.  Ability to analyze and interpret data from Excel reports.
  • Ability to formulate performance conclusions using Excel reports and root cause analysis.
  • Ability to critically assess situations and decide on best course of action.
  • Ability to anticipate work conflicts through observation, probing, and reports. 
  • Ability to resolve & facilitate conflicting situations through analysis, sound judgment, persuasion & negotiation skills.
• Performance Management:
  • Sets clear objectives, assigns & redirects work based on available resources to meet goals.
  • Uses ad hoc & standard reports/systems to monitor individual performance.
  • Proficiency with performance tools (Scorecard) & reporting.   
  • Recognizes & distinguishes the root causes of performance concerns (behavior, skill, technical, etc.)
  • Recognizes the differences between coaching vs. managing.
  • Seeks to develop talent through career goal awareness & development discussions.
• Budgeting:
  • Develops staffing and financial forecasts based on Supply and Demand data.
  • Basic proficiency with Operations & Maintenance (O&M), Capital budgeting principles.
  • Uses quantitative and qualitative data to draw conclusions.
• Change Agent:
  • Manages and facilitates changes in work process.
  • Ability to manage & lead others in ambiguous situations.
  • Knowledgeable with & managing the stages of change.
  • Basic understanding of change management models & concepts
• Time Management:
  • Ability to prioritize competing initiatives, work assignments & tasks.
  • Ability to identify critical work from tasks.
  • Skilled at using time management techniques.
• Work Expediting:
  • Resolves issues and bottlenecks associated with order processing and completion.
  • Anticipates and recognizes when pending work must be submitted for reprioritization and reallocation to ensure goal attainment.
  • Resolves disruptions in execution and makes sound decisions to quickly correct.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.