Creating a better way. It's more than just the philosophy we were founded on. It's our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential - at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

GENERAL PURPOSE OF JOB

Thispositionwillactivelymanage the clinical operationsofsingle siteor multiple centerswith afocus on prevention and wellnesstocoordinate thecare ofpatients in a health and wellness center setting.The position is primarily focused on managing staff toefficiently and effectivelyrun the daily operations and identifyand proactively address the unique issues within the practice.

Schedule: FT - Travel Required

KEY RESPONSIBILITIES

• Health andwellness center(HWC) management.Fostersteamwork andfacilitatesmeetings as needed.Facilitatescontinuous improvement systems throughout the health and wellness center.
• Leadsall health and wellness center Physicians, Advanced Practice Providers, relevant allied healthstaffand Clinic Supervisor. Leader responsibilities include talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management.
• Worksclosely with Operations Manager,Director of Operations,other internaldepartmentsand HWC staff to deliver quality patient care aligned to the client service contract.
• Communicatesand ensuresHWC isoperatingusing current standardized workflows, SOPs,policiesand best practices.
• Monitorshealth and wellness center environment. Works with other departments to quickly resolve moreinvolved,complexor systemic HWC issues; escalates appropriately and presents solutions to the Operations Manageror Director of Operations.
• Compilesinput andadministersstaff performance appraisals for direct reports.Partnerswith Medical Directors and others asappropriate duringperformance appraisal process.
• Completesmore complex or involved incident investigations.Carriesout mitigating measures andinformsother departments as needed.
• Managesmetrics,thefacility, and labor checklist completion.
• Understandsandcomplieswithall regulatory, procedural, and licensing requirements.
• OverseesAAAHC HWC compliance. Activelyparticipatesin all audits and AAAHC surveys and preparation.
• Serveson internal committees and special initiatives as needed.
• MaintainsEHR Super User status; provide Super User support to HWC team and others as needed.
• Travel may berequired.
• Works in the clinic as needed.If clinical by training and education, performs all other responsibilities as described within respective job descriptions, consistent with licensure.Ifthereisnoclinical education and training, perform daily front officeand receptionistfunctions, as needed (e.g.,registration, scheduling,etc.).
• Guidesthe direction of theClinicalQualityImprovementstudiesto meet the needs of clinic operationsand drive patient health and wellness.
• Maintainsinventory and monitorsordering of suppliesaligning to budget.
• Forecastsannual visit volume and staffing needs.
• Clinical responsibilities: Fulfillsessential functions and meets all job requirements as laid out in the applicable job description, based upon clinical credentials held by incumbent.

JOB REQUIREMENTS

Education:

• Graduate from an accredited medical assistantprogram;orassociate degree in nursingor closely related field.
• Bachelor's degree in business,healthcareadministration,nursingor closely related field preferred.

Experience:

• At least three (3) years of clinical experience and three (3) years of leadership experience (with direct reports) in healthcare setting,orat least (3)yearshealthcare experience and (3) years of leadership experience.This candidatemustalsopossessthe ability to perform basic clinical skills.
• Familiarity with practice management software and electronic medical recordsstronglypreferred.

Certificates, Licenses, Registrations:

• Current CPR (BLS)certification ormust be obtained within60 daysof hire.
• Current and valid license in the state of the position or compact state license for those with a nursing degree.
• Medical Assistant certification through AAMA, AMT, NHA or NCCTfor those that graduated from an accredited medical assistant program. Certification through another accredited association will needreview/approval.

Knowledge, Skills & Abilities:

• Strong senseof common purpose aligning with mission and vision, across all work groups.
• Strategic thinking and execution-identifykey relationshipsinitiatingand improving toattainarea and organizational goals.
• Act as a trusted advisor andinspiresconfidence to support theobjectivesof QuadMed and client success.
• Demonstratesreliability,maintainsconfidentiality.
• Excellent oral and written communication skills along with the ability to listen,understandand influence.
• Champion organizational innovationand improveinnovation capabilities across the team.
• Support the primary care physician model and have an overall knowledge of clinical services.
• Respond effectively and meet time deadlines and perform effectively and decisively under pressure.
• Must have a proventrack recordof being self-motivated and successfully managing multiple projects within deadlines.
• Strong computer skills including experience with MS Word,Exceland Power Point.
• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
QuadMed and Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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