Join our Team as a National Account Regional Manager!

The Role:

The National Accounts Regional Manager is responsible for working closely with National Account Managers to manage customer accounts at a national account level, maximizing all opportunities for sales within the accounts for their assigned region/accounts.  

They will achieve results by working closely with Raymond NAM's to grow share of wallet, engage directly at the appropriate levels within the assigned customer base and drive corporate lead initiatives through exceptional sales leadership and a customer focused approach. 

What You’ll Be Doing:

Expected Deliverable
(Marketshare Growth, Customer Satisfaction, Raymond Market Intelligence) 

• Increased Marketshare in assigned region via National Account sales activity 
• New account development (Conquest), and incremental sales growth within existing accounts (Defend) 
• Region oversight and analysis of National Account sales for RAMI and TMHNA National Accounts 

Analytical Responsibilities
(CRM, Account Plans, QBR, Market Trend) 

• Report weekly on regions’ sales results to Director of National Accounts. CRM is the customer management system in which you will maintain your customer interactions. Ensure that NAM reps are: 1) Create and maintain customer classification, address, contacts 2) Create and maintain customer forecasts 3) Create and maintain customer Account Plans 4) Create all quotes and order all trucks 
• Ensure QBR’s are taking place with all relevant decision makers within the customer account (Defend & Conquest).  This includes holding regular business review debriefings with Sales Representative’s to assess all opportunities for sales.  
• Ensure all Account Plans are up to date and identify specific actions to either attack or defend accounts within a specific timeframe.

Strategic Responsibilities
(Talent Evaluation & Acquisition, Process Improvement)   

• Evaluate National Account Sales Representatives (NAM’s & RAMI) on individual performances, quarterly and annually to determine future succession planning needs. 
• Identify hiring needs, assist with selection, and assist in training new NAM & RAMI reps in relation to market coverage. 
• Suggest new services/products and innovative sales techniques to increase customer satisfaction 
• Lead Conquest Account activity, directing Raymond and Service Center resources for account penetration 

Tactical Responsibilities
(Sales Process Execution, Resources Close to the Customer, Improved Communication) 

• Directing the activities within the National Accounts while building relationships with key personnel. 
• Networking at all levels within assigned national accounts in order to secure all business opportunities. 
• Ensuring both Service Center and Raymond, give the highest level of customer service to national accounts. 
• Identify large “B” National Accounts in territory.  Penetrate and work with corresponding HQ servicing Service Center. 
• Holding regular monthly meetings & debriefings with internal stakeholders about key accounts, both attack and defend (QBR’s).  
• Investigating and resolving issues raised by national accounts. 
• Insure true account management is taking place, proactive not reactive, coaching and supporting NAM & RAMI reps. 
• Attend customer visits and coordinate factory visits representing The Raymond Corporation.  
• Prepare and review the annual budget for the region of responsibility. 

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What We’re Looking For:

• Bachelor’s Degree in business or a related field is preferred
• 8+ years of professional sales experience is required 
• Proven work experience as a Regional Sales Manager, Area Manager, or similar senior sales role
• Ability to measure and analyze key performance indicators
• Familiarity with CRM software 
• Understanding of Supply Chain operations 
• Excellent communication skills 
• Strong organizational skills with a problem-solving attitude 
• 70% travel as needed    

What Your Total Compensation & Benefits Package will look like:

Salary - $111,479.00 - $142,927.50 depending on selected candidate’s experience.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

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