Job Description
About Can-Dan Rehatec Ltd.
Can-Dan Rehatec Ltd. is a forward-thinking organization delivering high-quality rehabilitation and technology-enabled solutions. We operate in a fully remote environment and value clear communication, efficiency, and excellent customer service.
Job Summary
The Online Chat Representative is responsible for providing real-time support to customers through online chat platforms. This role involves answering inquiries, resolving issues, and guiding customers with professionalism and accuracy while maintaining a positive customer experience.
Key Responsibilities
- Respond promptly to customer inquiries via live chat and messaging platforms
- Provide accurate information about company services, products, and processes
- Assist customers with troubleshooting, order support, and general inquiries
- Maintain a friendly, professional, and helpful tone in all interactions
- Escalate complex issues to the appropriate department when necessary
- Document chat interactions and update customer records accurately
- Meet response time, resolution, and customer satisfaction targets
- Follow company policies, procedures, and data security standards
- Collaborate with remote team members and supervisors as needed
Required Qualifications
- Previous experience in customer service, chat support, or online communication (preferred)
- Excellent written communication and typing skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage multiple chat conversations
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable remote workspace
Preferred Qualifications
- Experience with live chat software or CRM systems
- Background in healthcare, rehabilitation, or technology-related services
- Familiarity with customer support KPIs and performance metrics
Key Performance Indicators (KPIs)
- Average response and resolution time
- Customer satisfaction and feedback scores
- Accuracy and quality of responses
- Chat volume handled per shift
- Adherence to schedules and company guidelines
What We Offer
- Fully remote work environment
- Competitive compensation (based on experience)
- Flexible working hours
- Supportive and collaborative team culture
- Training and growth opportunities
About Can-Dan Rehatec Ltd.
Can-Dan Rehatec Ltd. is a forward-thinking organization delivering high-quality rehabilitation and technology-enabled solutions. We operate in a fully remote environment and value clear communication, efficiency, and excellent customer service.
Job Summary
The Online Chat Representative is responsible for providing real-time support to customers through online chat platforms. This role involves answering inquiries, resolving issues, and guiding customers with professionalism and accuracy while maintaining a positive customer experience.
Key Responsibilities
- Respond promptly to customer inquiries via live chat and messaging platforms
- Provide accurate information about company services, products, and processes
- Assist customers with troubleshooting, order support, and general inquiries
- Maintain a friendly, professional, and helpful tone in all interactions
- Escalate complex issues to the appropriate department when necessary
- Document chat interactions and update customer records accurately
- Meet response time, resolution, and customer satisfaction targets
- Follow company policies, procedures, and data security standards
- Collaborate with remote team members and supervisors as needed
Required Qualifications
- Previous experience in customer service, chat support, or online communication (preferred)
- Excellent written communication and typing skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage multiple chat conversations
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable remote workspace
Preferred Qualifications
- Experience with live chat software or CRM systems
- Background in healthcare, rehabilitation, or technology-related services
- Familiarity with customer support KPIs and performance metrics
Key Performance Indicators (KPIs)
- Average response and resolution time
- Customer satisfaction and feedback scores
- Accuracy and quality of responses
- Chat volume handled per shift
- Adherence to schedules and company guidelines
What We Offer
- Fully remote work environment
- Competitive compensation (based on experience)
- Flexible working hours
- Supportive and collaborative team culture
- Training and growth opportunities
