About Can-Dan Rehatec Ltd.

Can-Dan Rehatec Ltd. is a forward-thinking organization delivering high-quality rehabilitation and technology-enabled solutions. We operate in a fully remote environment and value clear communication, efficiency, and excellent customer service.

Job Summary

The Online Chat Representative is responsible for providing real-time support to customers through online chat platforms. This role involves answering inquiries, resolving issues, and guiding customers with professionalism and accuracy while maintaining a positive customer experience.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and messaging platforms
• Provide accurate information about company services, products, and processes
• Assist customers with troubleshooting, order support, and general inquiries
• Maintain a friendly, professional, and helpful tone in all interactions
• Escalate complex issues to the appropriate department when necessary
• Document chat interactions and update customer records accurately
• Meet response time, resolution, and customer satisfaction targets
• Follow company policies, procedures, and data security standards
• Collaborate with remote team members and supervisors as needed

Required Qualifications

• Previous experience in customer service, chat support, or online communication (preferred)
• Excellent written communication and typing skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage multiple chat conversations
• Comfortable working independently in a remote environment
• Reliable internet connection and suitable remote workspace

Preferred Qualifications

• Experience with live chat software or CRM systems
• Background in healthcare, rehabilitation, or technology-related services
• Familiarity with customer support KPIs and performance metrics

Key Performance Indicators (KPIs)

• Average response and resolution time
• Customer satisfaction and feedback scores
• Accuracy and quality of responses
• Chat volume handled per shift
• Adherence to schedules and company guidelines

What We Offer

• Fully remote work environment
• Competitive compensation (based on experience)
• Flexible working hours
• Supportive and collaborative team culture
• Training and growth opportunities