Under the supervision and direction of the Assistant Director, Traveler Information & Agency Web Services, specific assignments and responsibilities include, but are not limited to, the following:

Project and Program Administration

• Manage the 511 Website Support Services contract including ensuring the consultant’s compliance with the contract terms, approving invoices, and reconciling the budget and funding sources
• Lead enhancements to the 511.org website. Perform task duties including consultant oversight, development of requirements, deliverables review, usability testing, and product acceptance testing
• Oversee the team that manages and delivers 511’s operational and public facing services including, but not limited to, the 511 phone system, 511 communications and branding, the 511 operations team, and the Bay Area Vanpool Program  ensuring systems and services are resourced, operated, maintained, and enhanced, and as necessary, ensure that the annual federal reporting is completed
• Lead and guide procurements and vendor selection processes and manage consultant relationships
• Help define the long-term vision for traveler information in the context of the ever-evolving technology environment
• Oversee the Bay Area Commuter Benefits Program, including consultant oversight and management of employer registration, administration of the database and web presence, and effective employer outreach and documentation

Staff Supervision and Mentorship

• Supervise and mentor staff
• Provide leadership and clear direction to assigned staff; instruct staff regarding work procedures, review and evaluate work performance
• Foster a collaborative and innovative team environment that encourages professional development and continuous improvement
• Support the continual professional growth and development of staff by identifying and making available tools, training opportunities, and other resources

Emergency Preparedness and Response

• Oversee 511 emergency preparedness and response communications tools and role management
• Oversee the 511 Emergency Training Exercises, including coordinating with contractors as necessary
• Perform one or more 511 emergency response tasks during a planned closure or unanticipated disruption
• Oversee 511’s collaboration with MTC regional emergency response efforts including contributing to the planning for regional exercises

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Understanding of real-time multimodal traveler information systems, advanced traveler information systems (ATIS), intelligent transportation systems and/or related systems and processes 

• Familiarity with customer-oriented operational technology and data services, contracts, and procurements
• Project management techniques to ensure timely delivery of multiple concurrent projects, including contract development and management, risk management, change control, and schedule compliance
• Budgeting and financial planning
• Administration of federally funded projects
• Microsoft Excel, Microsoft Word, PowerPoint and Project, Asana, and/or other scheduling software
• Understanding of the core principles of equity necessary to advance and implement MTC/ABAG’s Equity Platform

Skills and Abilities

• Plan, direct, select, supervise, train, motivate and evaluate the work and performance of professional and technical personnel and consultant teams
• Lead and perform analysis of complex problems using data and qualitative information. Identify creative solutions, options and justify recommendations
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, with a variety of stakeholders
• Independently organize and manage competing priorities and simultaneous projects involving cross-functional project teams in an effective and timely manner and in a fast-paced working environment, occasionally delivering on short timelines
• Build and maintain effective, positive and harmonious working relationships with a variety of internal and external stakeholders related to assigned functions, programs, and/or projects
• Analyze, interpret, summarize, and present administrative and technical information, data, and recommendations in an effective manner

PREFERRED QUALIFICATIONS
Education : A Master's degree in an appropriate field related to the area of assignment such as transportation planning, project management, public finance, transportation engineering, civil engineering, economics, urban/environmental/landscape design, business, public administration or public health.