Job Description
About us
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people.
National Grid is hiring a Senior Account Manager (Customer Connections), Customer Contact for Massachusetts. This is a Onsite Role - Must live within a commutable distance to Hopedale, Brockton, Northboro, Waltham or North Andover, MA
Job Purpose
In this role you are going to manage the work progression for Third Party Attachment requests, which enable our customers to provide Broadband and 5G services.
Key Accountabilities
- Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards to deliver high impact and customer satisfaction.
- Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption.
- Advocate for the "voice of the customer" and mobilize National Grid's functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base.
- Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.
- Understanding of Permitting Process required for Construction. DOT, Railroad, Environmental, etc.
- Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.
Supervisory/Interpersonal- Experience Required
- Ability to communicate to stakeholders at all levels in the organization.
- Work well in a team.
Qualifications
- Bachelor's degree preferred or relevant experience, and 5+ years of work experience.
- Required intermediate Excel skills, Powerpoint, Word
- Desired knowledge of GIS, STORMS and Smartsheet.
- Knowledge of relevant industry practice, standards and best practices for Broadband and wireless Attachments.
- Knowledge of the electric distribution system preferred.
- Knowledge of current trends within the industry and developments in Broadband and 5G expansion.
- Knowledge of standards, procedures and safety practices related in the fields of work.
- Valid Driver's License.
More Information
Salary - $110,000 - $129,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
About us
Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people.
National Grid is hiring a Senior Account Manager (Customer Connections), Customer Contact for Massachusetts. This is a Onsite Role - Must live within a commutable distance to Hopedale, Brockton, Northboro, Waltham or North Andover, MA
Job Purpose
In this role you are going to manage the work progression for Third Party Attachment requests, which enable our customers to provide Broadband and 5G services.
Key Accountabilities
- Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards to deliver high impact and customer satisfaction.
- Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption.
- Advocate for the "voice of the customer" and mobilize National Grid's functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base.
- Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.
- Understanding of Permitting Process required for Construction. DOT, Railroad, Environmental, etc.
- Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.
Supervisory/Interpersonal- Experience Required
- Ability to communicate to stakeholders at all levels in the organization.
- Work well in a team.
Qualifications
- Bachelor's degree preferred or relevant experience, and 5+ years of work experience.
- Required intermediate Excel skills, Powerpoint, Word
- Desired knowledge of GIS, STORMS and Smartsheet.
- Knowledge of relevant industry practice, standards and best practices for Broadband and wireless Attachments.
- Knowledge of the electric distribution system preferred.
- Knowledge of current trends within the industry and developments in Broadband and 5G expansion.
- Knowledge of standards, procedures and safety practices related in the fields of work.
- Valid Driver's License.
More Information
Salary - $110,000 - $129,000
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
About National Grid
National Grid lies at the heart of a transforming energy system. Our business areas play a vital role in connecting millions of people to the energy they use, while continually seeking ways to make the energy system clean, fair, and affordable. In the UK we own and develop the high-voltage electricity transmission network in England and Wales, taking electricity from where it’s generated to where it’s needed.
National Grid Electricity Distribution delivers electricity to over 20 million people across homes and businesses in the Midlands, South West England, and South Wales.
In the US, we own and operate electricity and natural gas networks, serving over 20 million people across New York State and Massachusetts.
National Grid Ventures operates across the UK, Europe, and the US, developing, operating, and investing in large-scale clean energy infrastructure. National Grid Partners invests in entrepreneurs at the intersection of energy and emerging tech, with capital, resources, connections, and know-how.
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