The Triage Clinician works as a member of a multi-disciplinary team devoted to crisis intervention and stabilization.  The Triage Clinician assists MCI clinicians by triaging cases to determine the most appropriate location for an intervention to occur, with priority for community-based, non-hospital locations. The master’s level Triage Clinician is an integral part of Community Behavioral Health Center’s Mobile Crisis Intervention program and collaborates with other MCI clinicians to provide crisis intervention services 7 days per week, 24 hours per day either on-site or mobile to any individual experiencing a mental health and/or substance abuse problem.

Orientation to Mobile Crisis Intervention is provided, with particular attention to diagnosis, safety assessment and awareness of resources dependent on level of care.

Clinical supervision is provided including licensure track hours for eligible employee. Riverside also offers an outstanding staff training program offering CEUs

The triage clinician will also be responsible for:

• Serves as the primary responder to all incoming calls to MCI, and using clinical and administrative judgment appropriately triages the call
• Arranges for assessments to occur on site or in the community and organizes for transportation as needed
• Secures placements in detox units, inpatient units and diversionary levels of care and coordinates the transfer of those served to these facilities
• Assessing mental health and substance use presentations in order to more appropriately triage cases with a great deal of independence.
• Able to work under pressure in a fast paced, ever changing office environment while collaborating and liaising with a variety of stakeholders and providers
• Assists in providing telephonic support to individuals in crisis while also assessing the need for a clinical intervention.

Schedule: Relief; Day and Evening shifts available including flexible 10 and 12 hours shifts available; great work-life balance opportunity to work a 3- or 4-day workweek.

Pay Rate:

• Unlicensed Clinician - $35.69/hr
• Independent Licensure - $38.25/hr
• Stacking differentials available too! Additional hourly rate of $1 for 2nd shift - evenings, $2 for 3rd shift - overnights, and $1 for weekend shifts.

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.  

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Must be highly organized, detail oriented, flexible, reliable, responsible and friendly
• Excellent communication, interpersonal, problem solving and computer skills (including Microsoft Office) required
• Intermediate computer fluency, including Microsoft Office, required.
• Valid driver’s license and regular access to a reliable vehicle required.

Required Experience

• Master’s Degree in Psychology, Social Work, or other related human service field
• Two years’ experience in the field of mental health preferred (including any internship experience)
• For providing mobile crisis intervention services to children/youth under 21, at least one year of experience working with children, adolescents and families is preferred (including any internship experience).
• Knowledge of and experience with substance use and co-occurring disorders preferred

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.