Job Description
The Peabody Essex Museum, one of the largest and most dynamic art museums in the nation, is seeking 2 highly motivated, committed and outgoing individuals to engage with visitors and enhance experiences as Visitor Engagement Advocate.
The Visitor Engagement Advocate is responsible for delivering high-quality service to all museum guests. Serving as an approachable presence, they actively engage with visitors to enrich and expand the overall museum experience at all admission and information areas. PEM’s Visitor Engagement model is centered on meeting visitors where they are and ensuring their experience unfolds on their terms. All Visitor Engagement Advocates receive training in a hybrid approach that combines visitor-focused service and security-aware practices.
PEM’s Visitor Engagement Advocates are confident communicators who enjoy interacting with the public, possess strong problem-solving abilities, and remain calm in a wide range of situations. They should be proficient with computers and have both the aptitude and enthusiasm to learn and share information. Ideal candidates are friendly and personable, have a genuine interest in art, and demonstrate a clear desire to engage with people.
This is a part-time position averaging 24 hours per week. The museum is open Thursday through Monday, and your regular schedule will be Friday, Saturday, and Sunday so weekend availability is required. The role may occasionally require evening hours for after-hours events, as well as availability during special public programming. Conversational fluency in a language other than English is preferred. The hourly pay range for this position is $19.56–$19.99, commensurate with experience.
The Peabody Essex Museum, one of the largest and most dynamic art museums in the nation, is seeking 2 highly motivated, committed and outgoing individuals to engage with visitors and enhance experiences as Visitor Engagement Advocate.
The Visitor Engagement Advocate is responsible for delivering high-quality service to all museum guests. Serving as an approachable presence, they actively engage with visitors to enrich and expand the overall museum experience at all admission and information areas. PEM’s Visitor Engagement model is centered on meeting visitors where they are and ensuring their experience unfolds on their terms. All Visitor Engagement Advocates receive training in a hybrid approach that combines visitor-focused service and security-aware practices.
PEM’s Visitor Engagement Advocates are confident communicators who enjoy interacting with the public, possess strong problem-solving abilities, and remain calm in a wide range of situations. They should be proficient with computers and have both the aptitude and enthusiasm to learn and share information. Ideal candidates are friendly and personable, have a genuine interest in art, and demonstrate a clear desire to engage with people.
This is a part-time position averaging 24 hours per week. The museum is open Thursday through Monday, and your regular schedule will be Friday, Saturday, and Sunday so weekend availability is required. The role may occasionally require evening hours for after-hours events, as well as availability during special public programming. Conversational fluency in a language other than English is preferred. The hourly pay range for this position is $19.56–$19.99, commensurate with experience.
About Peabody Essex Museum
PEM boldly honors creativity as a nourishing force in people’s lives.
We offer thought-provoking experiences of the arts, humanities and sciences to activate understanding of our shared humanity and to empower imagination and learning through experimentation. We steward, build and make our collections accessible to encourage appreciation of the interconnected histories and creativity of people in our complex, always changing world.
As a museum that celebrates creativity to advance our shared humanity, we aspire to be an inclusive, equitable cultural organization that motivates, connects, and empowers people through inquiry, empathy, and dialogue. We strive to create and sustain a sense of belonging and to nurture our ability to build bridges.
We acknowledge that the role of global trade in PEM’s predecessor organizations warrants careful consideration. We commit to being aware and appreciative of differences in order to prevent overlooking, hurting, or excluding anyone. We will continue to work purposefully to remove barriers, whether physical, emotional, or social, so that PEM offers everyone welcoming spaces and experiences where they feel seen, heard, and treated with dignity and respect.
Everyone at PEM has a role to play in bringing this commitment to life. We will use this commitment statement as a guide in our ongoing work, which includes sharing the accomplishments, setbacks, and challenges of our DEIA journey.
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