*This opportunity is primarily intended for current or former Visitor Services employees of Point Defiance Zoo & Aquarium or Northwest Trek Wildlife Park; however, external candidates with exceptional relevant experience may be considered. 

 Be part of the excitement and help deliver exceptional guest experiences at the Zoo every day!In this fast-paced, guest-focused role, you’ll be the friendly voice and knowledgeable expert who assists visitors with ticketing, memberships, programs, and general Zoo information. You’ll build connections, solve problems, and make each interaction meaningful—whether you're answering calls, responding to emails, or helping guests plan their perfect visit. You’ll also take on operational responsibilities, from processing transactions and supporting group reservations to assisting seasonal staff and stepping in as front line shift lead. 

PARKS TACOMA is an independent park district in Pierce County, Washington, proudly accredited by both the Commission for Accreditation of Park and Recreation Agencies (CAPRA) & the Association of Zoos & Aquariums (AZA). As a leader in promoting a healthy, sustainable community, Parks Tacoma manages a diverse range of facilities that provide our communities with exceptional recreational opportunities—from local neighborhood parks and scenic waterfront access to large regional attractions. Serving as both a vital community resource and a regional destination, Parks Tacoma plays a central role in enhancing quality of life throughout the area.

POINT DEFIANCE ZOO & AQUARIUM is the only combined zoo and aquarium in the Pacific Northwest. Located within the scenic 700-acre Point Defiance Park, the 29-acre zoological park offers breathtaking views of Mount Rainier, the Olympic Mountains, and Puget Sound. Since its founding in 1905, the Zoo has welcomed over 800,000 visitors annually and remains a beloved regional destination. Accredited by the Association of Zoos & Aquariums (AZA), Point Defiance Zoo & Aquarium upholds the highest standards in animal welfare, veterinary care, conservation, and education. 

OUR MISSION - Awakening a connection to Wild Life with everyone in the Pacific Northwest.  Learn more pdza.org

POSITION INFORMATION - Provide a high level of customer service to the public by communicating information about activities, programs, policies, regulations, and schedules via phone, email, and in person.  In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

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