Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Establish/Define and communicate a clear vision for the IT Quality Assurance department that aligns with the broader IT and organizational objectives.
• Develop and maintain high standards for software quality assurance, including the establishment of processes to ensure consistent, high-quality outcomes.
• Implement and maintain robust quality frameworks and methodologies to drive quality assurance processes.
• Oversee the adoption and the implementation of the latest quality assurance technologies and automation tools to enhance testing efficiency and accuracy.
• Drive innovation in quality assurance practices by staying abreast of industry trends and incorporating new technologies and approaches to enhance efficiency and effectiveness.
• Ensure substantial suites of regression test scripts are built to reduce repeat effort and integrate automated testing into continuous delivery processes.
• Analyze performance data to identify trends, issues, and opportunities for improvement in software quality and team performance.
• Develop and enforce quality assurance policies to ensure that all IT products and services meet the required standards before release.
• Ensure commitments to lead, mentor, and develop a team of quality assurance professionals and associated management, fostering a culture of continuous improvement and professional growth.
• Manage relationships with vendors and third-party service providers to ensure their services and products meet the company's quality standards and are delivered at an efficient cost.
• Design and implement training programs to ensure that quality assurance team members have the necessary skills and knowledge.
• Oversee incident and defect management processes to ensure timely resolution and minimize impact on users.
• Provide regular reports to senior management on the status, challenges, achievements, and effectiveness of the IT Quality Assurance department.
• Engage and collaborate with stakeholders, including top collaborators and senior management, to understand their needs and ensure the delivery of high-quality IT solutions to improve stakeholder satisfaction.
• Ensure that all quality assurance activities comply with relevant industry regulations and standards, minimizing the risk of non-compliance penalties.
• Work closely with other IT leaders to ensure seamless integration of quality assurance processes with development and deployment workflows to ensure that QA processes are not a blocker to timely delivery.
• Collaborate with cross-functional teams, including development, operations, and support, to integrate quality assurance into all phases of the IT lifecycle.
• Identify potential risks in IT projects related to software quality and develop mitigation strategies to prevent issues before they impact the business.
• Define and track key performance indicators (KPIs) to measure the effectiveness of quality assurance efforts, measure the success of quality assurance initiatives, and make data-driven decisions.
• Manage the budget for the IT Quality Assurance department, ensuring optimal allocation of resources to meet quality objectives and departmental goals.
• Act as an advocate for quality within the organization, promoting the importance of quality assurance across all IT initiatives.

Qualifications

• Bachelor's Degree in computer science, information technology, or related field to the position or equivalent, required.
• Minimum fifteen years' experience in IT quality assurance, with a proven track record of implementing successful quality programs.
• Over ten years of combined experience in software engineering, IT Quality Assurance, and DevOps.
• Over ten years of experience in collaboration with overall IT disciplines: software engineering, DevOps/IT Ops, information security, and governance.
• Over ten years of combined experience in a senior leadership role in managing teams and resources.
• Over 5 years' experience in the financial, banking, or mortgage industry preferred.
• IBMi and DB2 testing experience a plus.
• Demonstrated leadership experience in managing and developing high-performing quality assurance teams.
• Strong technical knowledge of software development life cycles, quality assurance methodologies, and automation tools.
• Exceptional communication and interpersonal skills to effectively interact with all levels of the organization and external stakeholders, including high-level problem-solving skills, spanning detailed conversation with technical resources.
• Solid project management knowledge, with the ability to oversee and collaborate on multiple projects and priorities simultaneously.
• A strong inclination towards innovation and staying updated with the latest trends and technologies in quality assurance.
• Ability to think strategically and integrate quality assurance with broader business objectives.
• A customer-centric approach, ensuring that the end-user experience is at the forefront of quality assurance initiatives.
• Proven ability to work collaboratively with cross-functional teams to achieve quality objectives.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Oversees a large department or multiple smaller areas or departments; Executes the operational plan for areas of responsibility

• Complexity: Problems encountered are generally limited to the area/unit, the project, or the program and/or may involve other related areas within the organization; problems are often complex, broad in scope, and implications, and are often unprecedented

• Impact: Decisions and actions have a direct impact on the strategic and operational outcomes of the area/unit; decisions and actions have a direct and significant impact on the organization as a whole.

• Interaction/Supervision: Responsible for complete oversight of people management of the area/unit, including staffing, hiring, termination, and discipline; sets performance standards, evaluates staff, ad makes pay decisions; accountable for staff development and training, etc.

• Number of Direct Reports: 1 - 3
• Number of Indirect Reports: Multiple

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Ability to operate standard office equipment and keyboards.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• Schedules: Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

REQ#: VPITQ017640