Job#: 3030558

Job Description:

The Gaming Safety Advocate (Senior Support Agent) supports Apex Client within a Live Gaming Safety organization.

The Gaming Safety team is responsible for reviewing, moderating, and enforcing community standards across user-generated content on a 24/7 operational basis. This role serves as a frontline content moderation specialist, ensuring a safe, inclusive, and respectful environment for players worldwide.

The ideal candidate demonstrates strong judgment, emotional resilience, and the ability to make accurate, timely decisions when reviewing potentially harmful or inappropriate content.

• Act as a frontline Senior Support Agent, reviewing and moderating user-generated content on the Live platform.
• Identify, evaluate, and take action on content that violates Community Standards.
• Review various content formats, including:
  • Player messages and communications
  • Activity feed posts
  • Uploaded videos and screenshots
  • Profile imagery and usernames
• Make rapid and accurate decisions regarding content enforcement actions, including removal or escalation.
• Apply policy consistently across content categories, including but not limited to:
  • Harassment or bullying
  • Hate speech
  • Notorious or extremist figures
  • Cheating or exploitation
  • Drugs and illegal activity
  • Fraud or scams
  • Sexually inappropriate content
• Handle highly sensitive and graphic material while maintaining professionalism and emotional control.
• Collaborate effectively with fellow agents, senior staff, and management.
• Document decisions clearly and follow internal reporting and quality guidelines.
• Serve as a knowledge resource and role model for junior agents as applicable.

• Strong interpersonal and communication skills, with the ability to interact professionally with agents, leads, and management.
• Demonstrated ability to handle sensitive, disturbing, or explicit content responsibly.
• High level of integrity, confidentiality, and ethical judgment.
• Ability to work independently with minimal supervision.
• Strong attention to detail and decision-making under time-sensitive conditions.
• Comfortable working in a 24/7 operational environment

• Previous experience in:
  • Content moderation
  • Trust & Safety operations
  • Customer support or technical support
  • Risk, compliance, or community management
• Familiarity with online gaming platforms, social communities, or digital safety environments.
• Experience enforcing or interpreting policies, standards, or guidelines.

• Content evaluation and critical thinking
• Emotional intelligence and resilience
• Written and verbal communication
• Policy interpretation and application
• Time management and multitasking
• Conflict assessment and risk awareness
• Collaboration and professionalism

• High school diploma or equivalent required.
• College coursework or degree preferred in:
  • Business
  • Criminal Justice
  • Communications
  • Computer Science
  • Mathematics
  • Psychology
  • Sociology
• Relevant professional experience may substitute for formal education.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Great Place to Work® and Great Place for Women to Work® in Mexico.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.