Job#: 3027776

Job Description:

Location: Eagan, Minnesota (Hybrid)
Employment Type: Contract

This position is for an Associate IT Operations Analyst. The role involves prioritizing and proactively monitoring events for global infrastructure components and critical business applications. The analyst will follow established processes to identify, escalate, and drive the resolution of critical incidents in a dynamic environment.

• Prioritize and proactively monitor events for global infrastructure components and critical business applications.
• Follow established processes and procedures to identify Critical incidents, escalate to appropriate support teams, and drive resolution.
• Facilitate technical conference bridges with the guidance and assistance of the Duty Manager and IT Support teams.
• Communicate on Critical incidents for a broad business and IT audience.
• Engage in process improvement, incident reduction through problem management, and root cause analyses.
• Work with various support teams to onboard more applications and sites into the client process.
• Examine and interrogate work processes with a constant eye for new solutions.

Experience: 4+ years of IT experience, with at least 2 years in a monitoring and escalation role. A basic understanding of networks and servers is necessary.

Work Environment: Must be open to working in a 24/7 environment, with flexibility on shifts, weekends, and overtime. This is a hybrid role requiring onsite presence three times a week. The shift for this position is Wednesday through Sunday, from 6:00 AM to 2:00 PM.

• Excellent communication and interpersonal skills in English.
• ITIL Service Management Foundations or Essential certification.
• Demonstrated passion for customer service.
• Ability to work under pressure and in a fast-paced environment.
• Proven time-management skills.

The pay rate for this position is $35.00 per hour. A benefits package may be available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.